Frequently Asked Questions

Translation missing: en.accessibility.collapsible_content_title

What is the delivery time?

We do our utmost to deliver your order to you as soon as possible. Orders are shipped within 48 hours after confirmation. If for any reason we do not meet this delivery time, we will of course inform you as soon as possible.

We are not responsible for delays at POSTNL.

What are the shipping costs?

The prices listed do not include shipping costs. Shipping costs will be calculated when entering your address details at checkout.

FREE shipping within NL from €75,-

FREE shipping to BE / DE / LU from €175,-

Can I ship abroad?

Of course we also send orders abroad. The shipping costs differ per country. These are calculated when entering the address details.

What payment options are available?

You can pay directly online via iDeal, PayPal, Creditcard, Apple Pay, Google Pay.

I just placed an order, can I also track my orders online?

As soon as you place an order with us, you will receive a confirmation email from us. Please note: this may end up in the spam box. If the package is packed and labeled, you will receive an email with the Track & Trace code, this can also end up in the spam.

How can I return an order/product?

It may happen that an article is not to your liking. Then returning it is of course no problem. Do you want to know how? Then take a look at this page.

The product I want to order is sold out, what now?

It may happen that some products are sold out. As soon as we receive them again, they will automatically be put back in stock. Unfortunately, this does not always go well. If you want to be sure, you can always contact us to see if the product is really out of stock.

Can I also pay afterwards?

Post-payment is not possible at Golden Poms. We want you to really buy something if you have the budget for it. We would not like to be the cause of money problems. You can pay with credit card and this will of course also be debited from your account later.

Didn't find the answer to your question? You can always contact us, we are happy to help you.